Widerrufsrecht

RETURN & REFUND POLICY

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

To start a return, contact us at julianchala@icloud.com. If your return is accepted, we'll send you instructions on how and where to send your package. Returns must be sent to: 28 Sittingbourne Avenue, Enfield EN1 2DD, United Kingdom. Items sent back without first requesting a return will not be accepted.

Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Non-returnable items: Perishable goods, custom products, personal care items, hazardous materials, sale items, and gift cards cannot be returned.

Exchanges: The fastest way to get what you want is to return the item and, once the return is accepted, make a separate purchase for the new item.

European Union: If your order is being shipped to the EU, you have the right to cancel or return your order within 14 days without justification.

Refunds: We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed, contact us at julianchala@icloud.com.